Zendesk is the industry-leading customer service solution that equips you to deliver quality customer service. It covers nearly every business aspect: from managing a help desk to the IT service with ITSM best practices. Its varied functionality comes in a product line: Zendesk for sales, Zendesk for service, and Sunshine Platform.
ServiceNow is a cloud-based workflow automation platform that enables enterprise organizations to improve operational efficiencies by streamlining and automating routine work tasks. With roots in IT Service Management, ServiceNow has evolved to become the enterprise service management platform for organizations, uniting all business functions from customer service to HR to security, and more.
LiveAgent is a help desk platform with a compact feature set. On the whole, it offers a single inbox for managing multiple channels (emails, instant messaging, call center and social media), automation for ticket assignment and workflow streamlining, and live chat widget to get more leads. The software comes along with a handful of other features like POP3 accounts, ticket statuses, contact forms, and agent productivity tools (i.e., gamification, file sharing and others.)
There is a wide range of different help desk systems and picking one that would address all your needs can be a hurdle. Each tool offers something that others don’t and only few can actually deliver on these promises. Which brings us to the next key question, what is Salesforce Service Cloud and should you use it as your daily driver? Find out this and more in our in-depth analysis.
Built with IT Service Management in mind, Jira Service Management is a help desk system created for developers and by developers. Right from the get-go, the tool aims to enhance the customer experience through a set of specific features that help agents push more sales, better service, and most importantly, establish your business as a brand.
For starters, we need to define what a help desk system is in the first place. Why you might be asking? It will give you a better idea of what to expect, as well as you will know how to use one more effectively. So, a help desk system is a piece of software that is designed to accelerate work, eliminate mundane tasks, and push more sales. There are many different iterations of the same software and each of them has a distinct set of characteristics/functions that help businesses achieve certain results.
Service Hub is a new software solution created by HubSpot which is concentrated on business workflow management for improving customer experience and general satisfaction level. The platform contains a set of advanced tools which can help any support team automate a big part of their workflow while understanding and improving relationships with customers.
Designed to deliver top of the line customer support, Zoho Desk is a platform that companies use to increase agent productivity, devise more accurate analytics, and improve general workflow. The tool is also used to determine KPIs, as well as identify performance bottlenecks. It is a robust system that is trusted by many big name companies. It has gained trust among marketers, managers, retailers, and business owners as it allows them to provide a unified customer service that is not only of high quality but round-the-clock.
Help Scout is a cloud-like customer service platform being able to scale its toolset for businesses of any range and field. What makes it different from the systems on the market is no ticketing or portals for managing customer requests. Help Scout is built in an alternative way – as a shared mailbox that enables providing your customer service in the most human-like manner. However, it but doesn’t forget about your business management needs as well.
Kayako offers cloud and on-premise solutions to 50 000 organizations around the world. The company bests competitors at putting all the merry bunch of chat, ticketing system, email, calls, and even the self-service support in one place. While organizing unnecessary stuff they make a go for enabling stellar services without a hustle. Here, we refer to automating routines to create space for sophisticated things.
The help desk platforms for IT support and ITIL management had already hit the market of business software. Freshservice turns out to be a good option if you are looking for productive IT support with a ticketing system. This help desk offers a handful of advanced tools for handling multiple channels, automate workflows, prevent damages, and analyze problems in any corporate scenario.
Freshdesk is a cloud-hosted platform that helps businesses of all sizes deliver a quality support service. It unifies conversations from email, phone, web widgets, chat, and social media to help agents resolve issues across channels smoothly. With Freshdesk, you can stay on top of customer support by automating workflows, offering self-service options, and managing SLAs.
Intercom is a versatile customer engagement platform with real-time support through live chat, in-app messaging, and chatbots. It streamlines communication and provides targeted messaging to enhance user experience and retention. Tailored plans cater to businesses of all sizes, empowering them to nurture leads, onboard customers, and deliver efficient support. With its user-friendly platform and comprehensive functionality, Intercom equips businesses to deliver quality customer service and foster lasting relationships. Pricing includes Essential, Advanced, and Expert plans, tailored to different business sizes and requirements.
