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Special Deal
Discounts up to 33% for annual plans
Pros
- Zoho Desk has a free 15-day trial
- There’s a free edition of the help desk
- Fast and easy to implement
- Seamlessly integrates and works great with other Zoho products
- Neat and intuitive interface
- Out-of-the-box knowledge base starting from the cheapest plan
- Social and community channels included in the low-tier plan
- Facilitates company-wide collaboration
- Ability to auto-assign tickets (in Professional and Enterprise)
Cons
- Can be overwhelming and take some time to learn all the functions and where to find them
- Live chat and the built-in chatbot are available in the most expensive pricing plan ($35/agent/month)
- Limited out of the box integrations available with other software
- The API is limited
- The capabilities of the free edition are very limited
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