Zendesk Team

(1 customer review)

$19.00

1 review for Zendesk Team

  1. Chris

    My favorite benefit is collaboration on support tickets. I track the responses for a single ticket at a time and pass it over to the person who can deal with it. Another thing to appreciate about the software is the rich base of articles, presentations, and multimedia, an excellent idea for customers to familiarize themselves with your products or services. When you have this, you automatically enable different access privileges, giving loyal customers more information than random visitors.

    I was on cloud 9 when I heard there is a mobile app, but it left me brokenhearted. The app is there, yes, but the features are not! I dealt multiple times with publishing what was supposedly a private comment, and what annoyed me the most was that there was no ‘undo’ option to correct this mistake.

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