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Zendesk Team
Rated 5.00 out of 5 based on 1 customer rating
(1 customer review)$19.00
Categories: Help Desks, Industry-Specific Help Desks
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Pros
- Ability to try any pricing plan for 14 days free of charge
- Modern and intuitive design
- Support channels include: email, live chat, Facebook and Twitter
- Growth and Scale plans include 5 and 10 Collaborators (agents with limited rights) accordingly
- Comes with a built-in knowledge base which can be branded and customized
- Ability to localize your knowledge base content
- Real-time visitor tracking which shows all actions a customer did on your website
- All support channels in a single interface
- Plenty of customization options
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- Integrations are provided via Zapier, which requires a monthly subscription if you have many complex integrations.
- Requires time and effort to implement the software
- Some essential features are available in higher-tier plans
- The cost of the software might be steep for some companies
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Chris –
My favorite benefit is collaboration on support tickets. I track the responses for a single ticket at a time and pass it over to the person who can deal with it. Another thing to appreciate about the software is the rich base of articles, presentations, and multimedia, an excellent idea for customers to familiarize themselves with your products or services. When you have this, you automatically enable different access privileges, giving loyal customers more information than random visitors.
I was on cloud 9 when I heard there is a mobile app, but it left me brokenhearted. The app is there, yes, but the features are not! I dealt multiple times with publishing what was supposedly a private comment, and what annoyed me the most was that there was no ‘undo’ option to correct this mistake.