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Pros
- Ability to try any pricing plan for 14 days free of charge
- Modern and intuitive design
- Support channels include: email, live chat, Facebook and Twitter
- Growth and Scale plans include 5 and 10 Collaborators (agents with limited rights) accordingly
- Comes with a built-in knowledge base which can be branded and customized
- Ability to localize your knowledge base content
- Real-time visitor tracking which shows all actions a customer did on your website
- All support channels in a single interface
- Plenty of customization options
Cons
- Integrations are provided via Zapier, which requires a monthly subscription if you have many complex integrations.
- Requires time and effort to implement the software
- Some essential features are available in higher-tier plans
- The cost of the software might be steep for some companies
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20% off on annual subscriptions
Pros
- Comes with a free 15-day trial
- Offers out-the-box live chat dubbed Beacon
- Makes very easy to loop in co-workers and collaborate on a ticket
- Clutter-free user interface
- Perfect if you mostly service customers via email
- Provides HIPAA compliance (in Plus and Company plans)
- Integrates with JIRA, Salesforce, HubSpot and Slack
- Strongly suited for personalization and optimal individual performance
- Comes with a built-in knowledge base solution
Cons
- You will need to pay extra to integrate social and phone
- Custom fields are not available in the cheapest plan
- Only two levels of organization in Docs sites, inability to group content into more subfolders
- Focused primarily on email, tracking other channels isn’t as easy.
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