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# 1
Freshdesk
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HP, Henkel, Panasonic, American Express, Decathlon.
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Save up to 25% with the yearly subscription
Pros
- Easy to implement and use
- Has a freemium plan to get the feel of a system
- Offers gamification mechanisms to add healthy competition to the work process
- Automation rules are spot on.
- Enables support in many languages and time zones
- Allows seeing what customers do on your website and where they hit snags
- Effortless integration with social channels
- Ability to discuss a ticket with your team members in an internal chat.
Cons
- Key features like chatbots, integrations and survey are available in higher-tier plans.
- The built-in reports are simple, so you will have to create custom reports.
- Freshdesk offers very few options for importing tickets from other platforms.
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