Be the first to review “LiveAgent Ticket” Cancel reply
View cart “Freshdesk Blossom” has been added to your cart.
Related products
# 1
Zendesk Enterprise
Our Score: |
(0 Users Reviews)Price From
$/mo
Available on
Works with
Pros
Cons
Show more details
# 2
Zendesk Professional
Our Score: |
(0 Users Reviews)Price From
$/mo
Available on
Works with
Pros
Cons
Show more details
# 3
Freshdesk
Our Score: |
(7 Users Reviews)Price From
$0/mo
Available on
Works with
HP, Henkel, Panasonic, American Express, Decathlon.
Special Deal
Save up to 25% with the yearly subscription
Pros
- Easy to implement and use
- Has a freemium plan to get the feel of a system
- Offers gamification mechanisms to add healthy competition to the work process
- Automation rules are spot on.
- Enables support in many languages and time zones
- Allows seeing what customers do on your website and where they hit snags
- Effortless integration with social channels
- Ability to discuss a ticket with your team members in an internal chat.
Cons
- Key features like chatbots, integrations and survey are available in higher-tier plans.
- The built-in reports are simple, so you will have to create custom reports.
- Freshdesk offers very few options for importing tickets from other platforms.
Show more details
# 4
Zendesk
Our Score: |
(6 Users Reviews)Price From
$5/mo
Available on
Works with
Vimeo, Squarespace, Automattic, Daniel Wellington, TESCO, Mailchimp, Wrike, OLX
Special Deal
Discounts up to 33% for annual plans
Pros
- Zendesk Support and Sell come with a free 14-day trial
- Enables multi channel support via email, phone, social and self-service
- Zendesk Chat, Guide, Talk and Explore come with a freemium plan.
- Ability to easily upgrade when you need more features
- All products are easy to set-up and start using
- You can purchase customer support products in a suite and separately
- Zendesk has a very active community if you need advice or best practices
- Has a well documented API and offers a great number of ready-made integrations.
- Ability to localize the admin interface in over 40 languages
Cons
- Important features like surveys, integrations and routing are available for higher-tier plans
- To get good reporting, you will need to purchase a professional license of Explore ($9 per agent/monthly)
- It may take some time and learning to get everything perfectly tailored.
- You need to have multiple tabs open to work with different Zendesk products.
Show more details
Reviews
There are no reviews yet.