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Kayako Enterprise
Categories: Help Desks, Industry-Specific Help Desks
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20% off on annual subscriptions
Pros
- Comes with a free 15-day trial
- Offers out-the-box live chat dubbed Beacon
- Makes very easy to loop in co-workers and collaborate on a ticket
- Clutter-free user interface
- Perfect if you mostly service customers via email
- Provides HIPAA compliance (in Plus and Company plans)
- Integrates with JIRA, Salesforce, HubSpot and Slack
- Strongly suited for personalization and optimal individual performance
- Comes with a built-in knowledge base solution
Cons
- You will need to pay extra to integrate social and phone
- Custom fields are not available in the cheapest plan
- Only two levels of organization in Docs sites, inability to group content into more subfolders
- Focused primarily on email, tracking other channels isn’t as easy.
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