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# 1
Jira Service Management
Our Score: |
(5 Users Reviews)Price From
$0/mo
Available on
Works with
Domino’s, Twitter, Airbnb, The Telegraph, Sotheby’s, Square, Puppet
Special Deal
Decreased pricing for large teams
Pros
- Seamless integration with other products by Atlassian
- Jira next gen projects which offer a simpler setup and management process
- Modern and clutter-free user interface compared to other service desks on the market
- Good selection of default reports.
- Over a thousand apps available to integrate with Jira Service Management.
- Jira Service Management is ITIL (Information Technology Infrastructure Library) certified
- Nice search and filtering features with possibility to save filter and grant access to users/groups.
- Ability to use different workflows for different types of issues as well as create your own workflows.
Cons
- No integrated knowledge base. You need to purchase a separate licence for Confluence.
- Difficult to configure if you’re new to Atlassian products.
- Usually requires an in-house administrator with hands-on experience on Atlassian products to setup and support the software.
- The pricing is quite expensive, which might be a problem for small and medium teams.
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