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# 1
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Pros
- Zoho Desk has a free 15-day trial
- There’s a free edition of the help desk
- Fast and easy to implement
- Seamlessly integrates and works great with other Zoho products
- Neat and intuitive interface
- Out-of-the-box knowledge base starting from the cheapest plan
- Social and community channels included in the low-tier plan
- Facilitates company-wide collaboration
- Ability to auto-assign tickets (in Professional and Enterprise)
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- Can be overwhelming and take some time to learn all the functions and where to find them
- Live chat and the built-in chatbot are available in the most expensive pricing plan ($35/agent/month)
- Limited out of the box integrations available with other software
- The API is limited
- The capabilities of the free edition are very limited
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Freshdesk
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- Easy to implement and use
- Has a freemium plan to get the feel of a system
- Offers gamification mechanisms to add healthy competition to the work process
- Automation rules are spot on.
- Enables support in many languages and time zones
- Allows seeing what customers do on your website and where they hit snags
- Effortless integration with social channels
- Ability to discuss a ticket with your team members in an internal chat.
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- Key features like chatbots, integrations and survey are available in higher-tier plans.
- The built-in reports are simple, so you will have to create custom reports.
- Freshdesk offers very few options for importing tickets from other platforms.
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