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Pros
- Free 14-day trial available
- Support channels: email, phone, social and messengers
- Gives a 360 view of your customers.
- Allows room for setting up custom reports/dashboards of incoming cases and KPIs for your internal support team.
- Seamless integration with Salesforce CRM
- Friendly design and easy navigation between sections
- Ability to modify and customize the software to your needs
- Cloud-based so you can access your account from any point that has Internet.
- Out-of-the-box knowledge base and self-service center
Cons
- To get the best experience you need to hire a Salesforce Admin to set up Service Cloud
- May take a while to learn and get used to if you’re a new user
- The overwhelming amount of features makes Service Cloud buggy and glitchy at times.
- The pricing is quite steep, starting at $25 per license.
- You need to get the Enterprise plan ($150 per license) to connect third-party apps via API.
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