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Freshdesk Garden
Rated 5.00 out of 5 based on 1 customer rating
(1 customer review)$29.00
Categories: Help Desks, Industry-Specific Help Desks
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Pros
- Ability to try any pricing plan for 14 days free of charge
- Modern and intuitive design
- Support channels include: email, live chat, Facebook and Twitter
- Growth and Scale plans include 5 and 10 Collaborators (agents with limited rights) accordingly
- Comes with a built-in knowledge base which can be branded and customized
- Ability to localize your knowledge base content
- Real-time visitor tracking which shows all actions a customer did on your website
- All support channels in a single interface
- Plenty of customization options
Cons
- Integrations are provided via Zapier, which requires a monthly subscription if you have many complex integrations.
- Requires time and effort to implement the software
- Some essential features are available in higher-tier plans
- The cost of the software might be steep for some companies
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Trace –
It’s simple to set up Freshdesk. It’s even easier to utilize. Whenever dealing with special needs, we made configurations easily or collaborated with the customization team from Freshdesk to create that specific app that can do a lot of automated functions.
There’s nothing much to hate. But I need to air out the content management aspect of Freshdesk that needs some improvement. We’re heavy users of the knowledgebase as an online help center to cater to several products that we currently have. So we’ve requested certain improvements to ensure proper management of our articles.