Zoho Corporation was founded in 1996, and Zoho Desk was released in 2016.
Zoho Desk is a multi-channel help desk which collects all tickets in a single workspace.
Zoho Desk is one of the few help desk systems that are context-aware. It is capable of recognizing the conversation and help agents provide better, more personalized support.
Zoho’s AI assistant Zia, can perform various tasks. For instance, generate reports or suggest the best time to contact a customer.
The only issue the tool has is its lack of language support, which is limited to just English.
Zoho Desk can be integrated with many different platforms, which can boost your productivity and eliminate mundane work.
Zoho Desk has a well-documented open API that you can use to connect apps that are not in the marketplace.
The prices start at €12 and end in €35 agent/month.
