Zendesk is a cloud-based customer support solution. It is very versatile and offers a total of eight customer support products.

Web products

You can get started with one and add more products as you go, without having to install anything.

Languages

The agent and administrator user interfaces of Zendesk products can be viewed in over 60 languages.

Supported mobile devices

You can install Zendesk Support and Chat on your Android or iOS mobile device to catch-up with tickets on the go.

Ticket Views feature

The app allows creating new tickets, searching the existing tickets, and filter the queue using Views.

Integrations

You can extend the possibilities of Zendesk and pull in data from apps like Salesforce, Shopify, Asana, and many others.

Ticketing

Zendesk Support can satisfy all your ticketing needs. With it, you can capture emails as tickets and set up separate inboxes for different departments, as well as assign which agents have access to each box.

Skill-based routing

Another one of the nifty features if the Support tool is skill-based routing. With it, you can configure Zendesk to assign tickets to an agent that's best equipped to serve them.

User activity timeline

The Support tool also provides a history of what pages your customer has visited on your site before chatting. This feature helps to bridge the gap between the questions asked and the answers needed.

Unsending emails

On the con side, Zendesk Support does not have the functionality to unsend emails.

Internal call center

Zendesk Talk is a straightforward call center for your communication needs. Talk, however, does not support video calls.

Knowledge base

Zendesk Guide allows you to create and update your help center quickly. Instead of using a developer's time to create a landing page for your FAQs, you can easily implement and update support articles through Guide.

Helpful chat bot

If you pair Guide with Answer Bot, Zendesk will offer content from the help center to users asking a question over the web widget.

Multichannel customer support

Zendesk Chat allows your agents to engage with customers over the website, Facebook Messenger, Line, and mobile apps.

Zendesk Chat benefits

The best part of Chat is that agents can initiate conversations with customers to offer help when it is needed the most.