Salesforce was founded in 1999. As of today, the company offers a wide variety of products for sales, customer support, etc.
Built to help companies resolve issues both smarter and faster. The tool is best for mid-sized and large companies.
The main advantage of Salesforce and Service Cloud is that it can be integrated into any business model.
Service Cloud is highly customizable. You might need a dedicated person to manage it, though.
The key disadvantage is that it takes quite some time to learn it.
It can also be quite pricey for some companies. The prices range from $25 to $300 agent/month.
Appexchange offers a handful of integrations to power up your Service Cloud instance.
