LiveAgent was started in 2007
With LiveAgent, customers can reach you via social media, email, phone, and live chat.
LiveAgent is intuitive and straightforward. Therefore you can set up and start using the system very quickly.
The key feature of the system is that it allows you to combine all your customer channels into one hub for management.
On the con side, there’s also a gamification module that helps add some competition and fun to day-to-day tasks.
The main issue with LiveAgent is the lack of customization. You will also have to pay for social channels.
To use Twitter for customer support, you’ll have to pay the subscription and $6 per month on top of that. Or opt for the most expensive plan.
Prices range from $15 to $39 agent/month.
All plans come with a 14-day trial so that you could try all the features
