Jira Service Desk was released in 2013 as an addition to software development and collaboration tools made by Atlassian.
Jira Service Desk is a service desk. You can use it for both internal and external support.
You can track software subscriptions, assets, and service requests from employees through a set of functions.
Jira Service Desk seamlessly integrates with other Atlassian products, which is great news for IT teams.
One of the most significant benefits of Jira Service Desk is that it’s flexible. You can adapt the tool to meet your specific needs.
On the con side, using add-ons to add features can clutter the service desk and, in the long run, become rather expensive.
Jira Service Desk has a free plan for teams with up to 3 agents.
If you have more agents, you can choose between Standard ($20/month) and Premium ($40/month) plan.
However, the more agents you add, the cheaper the pricing. Check out their price calculator to see how much you can save.
