Help Scout was founded in 2011. Today, the company employs around 100 employees.
Help Scout is best for small and mid-sized teams
Out of the box, you get an email inbox, a self-service portal, and a live chat to work with customers.
Its main feature is its shared inbox that you can use for ticket management, and collaboration.
The main benefit of the system is its simplicity and accessibility.
The core problem is that it needs more customization features since the stock ones are quite limited.
Help Scout offers 50+ integrations that can make day-to-day workflow more efficient.
Prices range from $25 to $40 agent/month.
