Freshdesk started in 2010 as a single-product company.
Freshdesk is now sold under the brand of Freshworks.
Freshdesk was created to help companies reach more customers through various integrations.
It has a robust multi-channel system, as well as a collaboration system that improves internal communications.
The main advantage of Freshdesk is its Gamification module. Agents can complete quests, earn badges, and unlock achievements.
Whereas the main problem is that the API needs some tweaking to be able to take full advantage.
Prices range from being Free to $109 agent/month.
Freshdesk offers over 800 apps on the marketplace. You can integrate apps you already use or try new tools.
